Sometimes, your vendors may not deposit the check you sent them. When this happens, you'll receive an email reminder 14 days after the check is sent. This reminder will let you know that your vendor hasn't deposited the check yet. On day 15, you can void the check and get a refund or void the check and resend the payment.
The following guide will guide you through the following processes:
- Voiding a check that wasn't deposited and getting a refund
- Voiding a check that wasn't deposited and resending the payment
Voiding a check that wasn't deposited and getting a refund
1- From the email reminder you received, select Get a refund. This will lead you to the Capital One dashboard. Enter your checking account and select Pay Business Bills.
Alternatively, you can navigate to your pay business bills dashboard by selecting the Pay icon on the left-hand side. Next, select the Payments tab.
2- Next, locate the payment where the check was sent but not deposited. The status will show as ⚠️In Progress.
To narrow your search results, use the status filter to view only payments with a specific status. For checks that haven’t been deposited yet, you can search according to In progress status. This helps you quickly find the exact payments you're looking for.
When you hover over the warning icon ⚠️ you will see a note informing you that the check hasn’t been deposited yet.
3- Select View Payment to see the payment details screen.
4- On the payment details screen, you'll see that the progress tracking indicates the check is yet to be deposited.
5- To void and refund the check, select Void and refund at the bottom of the screen.
6- Review the check details and confirm the bank account for your refund. Select Confirm and Void Check.
7- Your check will now be voided, and your refund will be processed. The funds may take up to 5 business days to appear in your account. You can track the progress of the refund by viewing the payment details.
8- Your vendor will get an email explaining that the original check was voided and payment was canceled.
9- Once your refund is complete, the payment status will update to Refunded, and the payment details will show the successful refund. You'll see the refunded amount in your account.
That's it! The check will be voided, and the money will be refunded to your account.
Voiding a check that wasn't deposited and resending the payment
1- From the email reminder you received, select Get a refund. This will lead you to the Capital One dashboard. Enter your checking account and select Pay Business Bills.
Alternatively, you can navigate to your pay business bills dashboard by selecting the Pay icon on the left-hand side. Next, select the Payments tab.
2- Next, locate the payment where the check was sent but not deposited. The status will show as ⚠️In Progress.
To narrow your search results, use the status filter to view only payments with a specific status. For checks that haven’t been deposited yet, you can search according to In progress status. This helps you quickly find the exact payments you're looking for.
When you hover over the warning icon ⚠️ you will see a note informing you that the check hasn’t been deposited yet.
3- Select View Payment to see the payment details screen.
4- On the payment details screen, you'll see that the progress tracking indicates the check is yet to be deposited.
5- To void and resend the check, select Void and resend at the bottom of the screen.
6- You can now choose whether to resend the payment as an ACH bank transfer (recommended) or to resend a paper check.
To learn more about payment timelines, please see the following guide.
7- To resend the payment as a bank transfer, select Switch to bank transfer (ACH).
- If you haven’t already, you will need to provide your vendor's bank account details. Select Continue to save these details.
- Next, review the payment details.
- Select Confirm and schedule payment. Your payment will now be resent as an ACH bank transfer. To find out more about delivery timelines, please see the following guide.
8-To resend the payment as another check, select resend a paper check.
- You will need to review your vendor's mailing address, making sure that it is correct and up-to-date. Edit if needed. Select Continue once you are happy with the address.
- Next, review the payment details. Select Confirm and schedule payment.
9- Your check will now be voided, and a new check will be sent out. The new check will be delivered within 5-7 business days. To find out more about delivery timelines, please see the following guide.
10- The payment's status will be updated accordingly. To view the progress of your payment, select View payment to view the payment details.
That's it! The check will be voided, and the payment will be resent to your vendor.