How to handle unsuccessful payments

There are several reasons your payments might be unsuccessful.

It might be issues related to:

1. Your payment method- bank account or credit card you’re paying with.

Or

2. Issues with your vendor’s receiving method- Their bank account.

Here, you’ll find a list of problems that could come up, and how to handle them.

Potential issues with your payment method:

Paying from	Issue	What to do
Bank account (ACH)	Insufficient funds in bank account	1. Cancel this payment 2. Reschedule the payment using a payment method with enough funds
Bank account (ACH)	You requested the bank to stop this payment	1. Cancel this payment 2. Reschedule the payment
Bank account (ACH)	Unauthorized activity with the bank account	Contact your bank for more details or Cancel this payment Reschedule the payment using a payment method with enough funds
Bank account (ACH)	Bank account is frozen	Contact your bank to fix the issue. Also Cancel this payment Reschedule the payment using a different payment method
Bank account (ACH)	Pay Business Bills can't deduct funds from your account	Contact your bank to resolve the issue. or Cancel this payment Reschedule the payment using a different payment method
Ask vendor	Vendor didn't accept your payment or provide delivery details.	Cancel the payment Contact the vendor for delivery details Reschedule the payment
Credit card	Card has been blocked, possibly due to a card limit or fraud concern.	Contact your card issuer. or Cancel the payment Reschedule payment using another payment method
Credit card	There's an issue with the card used to pay this bill	Cancel this payment Update your card's details and reschedule the payment or reschedule it using another payment method
Credit card	Card has a limit preventing this payment from being processed.	Cancel this payment Reschedule the payment using a payment method with enough funds

Possible issues on your vendor’s end, when paying with direct deposit to vendor’s bank account:

Issue	Pay Business Bills action	Your action
Vendor's account is closed or can't receive payments.	Your payment will be refunded.	Add the bill again or pay without a bill. Reschedule payment with updated delivery details.
Vendor's bank account number was incorrect or invalid for bank transfers.	Your payment will be refunded.	Add the bill again or pay without a bill. Reschedule payment with updated delivery details.
Vendor's bank account number was incorrect.	Your payment will be refunded.	Add the bill again or pay without a bill. Reschedule payment with updated delivery details.
An issue with your vendor's bank account details.	Your payment will be refunded.	Add the bill again or pay without a bill. Reschedule payment with updated delivery details.
Vendor's routing number was incorrect.	Your payment will be refunded.	Add the bill again or pay without a bill. Reschedule payment with updated delivery details.
Vendor's account can't receive payments.	Your payment will be refunded.	Add the bill again or pay without a bill. Reschedule payment with updated delivery details.
Payment was declined by the vendor or their bank.	Your payment will be refunded.	Contact the vendor to resolve this issue. Add the bill again or pay without a bill. Reschedule the payment.