You can easily cancel scheduled payments right up to the day they're scheduled to start processing.
Note that if the payment has already been collected, you’ll need to contact our payment operations team to cancel it.
1. Go to the Payments tab.
2. In the Scheduled sub-tab, find the payment you want to cancel.
NOTE: The difference between Scheduled status & In progress status.
You can cancel the payment up until it’s processed, at this stage it is labeled “Scheduled”. When the status changes to “In progress”, you can no longer cancel it. If you want to cancel a payment that’s in progress, you’ll need to contact our payment operations team.
3. Click View details.
4. In the payment details section on the right, click Cancel payment.
5. In the warning message, click Yes, cancel this payment to confirm.
That's it - the payment is deleted from your Payments tab.
You'll receive an email notification that your payment has been canceled.
After the scheduled payment has been canceled
The bill then returns to the Bills tab and will also appear in the Vendors tab. You can reschedule, edit, mark it as paid or delete it.